How long will a custom order take ?


How long will my order take ?

Engagement & Wedding Ring Orders: Engagement rings take up to 8 - 12 weeks to complete and send out. Generally 6-8 weeks is enough for our turn around times, but sometimes we encounter hold ups and do need to extend the completion date due to the nature of our items being custom made along with various client requirements.  This will vary in accordance with each project due to availability of stones, metals and items, casting or shipping all varying the dedicated timeframe, where it may take longer. We update you via email throughout the process and will email you if any extended periods look like they will arise.

The period of 8-12 weeks starts from either date of deposit paid OR once the design is finalised 100%. If you decide on a design and size/ gemtstone and dont communicate with us till weeks later or then decide you want something else we start all over again, and the date starts from the formal confirmation of the final design being locked in. If you want your engagement ring for a certain date please discuss this with Lisa BEFORE the order has begun, along with any relevant details.  We strongly advise holding off on planning any proposals, engagement party plans or other reservations until the ring is finished, in your hand. 

Please note: IN ALL CASES, Whilst due dates are requested as information from you and we work swiftly to achieve those at our absolute best, we take no responsibly if you make bookings prior to receiving the completed notification of the project and organising collection of it from the Studio.

We can in some instances offer an express service, however all details need to be confirmed with us! Email us to confirm the date period before commencement of order, we will do everything in our power to make it happen !